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Return Policy


CHANGE OF MIND

 

  • All sales are final especially custom made to order items - Unfortunately due to health and hygiene we are unable to accept change of mind refunds, returns or exchanges.
  • Please choose carefully before checkout is complete. 



FAULTS & RETURNS

 

  • All of our products undergo a stringent quality control check prior to leaving our care.
  • Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products
  • We will not refund or exchange for minor cosmetic irregularities for (for eg. fraying or irregularities with ribbon on garlands/toys)
  • If there is a fault with your product please contact us within 5 days of receiving to advise us. 
  • The product will undergo inspection upon return to us the for approval of the exchange
  • In the event that the item is deemed faulty, we will reimburse postage costs to the customer.
  • We may offer an exchange or store credit note and in some cases a refund.
  • If approved for exchange, this is for same product /style previously purchased.